Privacy Policy

1. User Consent

By accessing and using this Platform, you acknowledge that you have read, understood, and expressly consent to the collection, use, processing, and disclosure of your personal information as described in this Privacy Policy.

If you do not agree with any part of this policy, please refrain from using the Platform.

Your continued use of the Platform constitutes your unconditional consent to the terms of this Privacy Policy. This policy should be read in conjunction with our Terms of Service.

This Privacy Policy may be updated periodically. Changes will be effective upon posting, and it is your responsibility to review it regularly.

You may withdraw your consent at any time by writing to the Grievance Officer at support@astrotattwa.com with the subject line "Withdrawal of consent for processing personal data". We may verify such requests before acting on them. Please note that withdrawal of consent will not be retrospective. In the event you withdraw consent, we reserve the right to restrict or deny services for which such information is necessary.

2. Information We Collect

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data under the following lawful bases:

• Contractual necessity — to provide the astrology services you request
• Legitimate interest — to secure and improve our platform
• Consent — where applicable

You may withdraw consent at any time by contacting us.

4. How We Use Your Information

Your data is used to:

• Create and manage your account
• Generate personalized astrological charts, reports, and horoscopes
• Process payments and fulfil service orders
• Maintain security and prevent unauthorized access
• Respond to support inquiries
• Comply with legal obligations

We do not sell, rent, or trade your personal information to any third party. To the extent we use your personal data for marketing communications, we will provide you the ability to opt out of such uses at any time.

5. AI-Generated Content

Astrotattwa uses automated systems and AI to generate chart interpretations and horoscope content based solely on birth-related inputs and astrological data necessary to produce the requested output.

No unrelated personal data or financial information is processed in this context.

6. Sharing Your Personal Information

We may share your data only in the following limited circumstances:

• With essential service providers (e.g., hosting, authentication, payment processing) who are bound by confidentiality obligations and applicable data privacy laws
• If required by law, regulation, court order, or government authority
• To prevent fraud, enforce our Terms, or protect our legal rights

All approved third-party providers are vetted for data protection compliance before being engaged and are prohibited from using your data for any purpose beyond the specific service they perform.

We do not share personal data for advertising or marketing purposes.

When third-party service providers (such as payment gateways) collect your personal data directly from you, you will be governed by their privacy policies. Astrotattwa is not responsible for the privacy practices or content of third-party policies, and we encourage you to read them before disclosing any information.

7. Cookies and Tracking

We use cookies and similar technologies to operate and improve the Platform. You can configure your browser to refuse cookies; however, some features of the Platform may not function correctly without them.

Please note that we do not alter our data collection practices in response to a "Do Not Track" signal from your browser.

8. Data Retention

We retain your information:

• While your account remains active
• As required to provide and fulfil services
• As necessary to comply with legal obligations

You may delete your account directly via your Profile & Settings on the Platform, or by contacting support@astrotattwa.com. Deleting your account will result in the loss of all associated data. We may delay deletion if there are pending grievances, claims, or service obligations.

We retain personal data for no longer than is required for the purpose for which it was collected, or as required under applicable law. We may retain data in anonymised form for analytical and research purposes even after account deletion. Data required to fulfil legal obligations or resolve pending disputes may also be retained even after account deletion.

You also have the right to:

• Access a copy of the personal data we hold about you
• Correct inaccurate or incomplete data
• Restrict how your data is processed
• Receive your data in a portable, structured format

9. Data Security

We implement security measures including encryption, access controls, and activity monitoring to protect your data against unauthorized access, alteration, disclosure, or destruction.

While we take all reasonable precautions, no method of internet transmission is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

10. International Data Transfers

Your information may be processed in jurisdictions outside your country of residence, including through cloud infrastructure and third-party service providers. Where required, we implement appropriate safeguards consistent with applicable data protection laws.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccuracies
• Request deletion
• Restrict or object to processing
• Withdraw consent
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact: support@astrotattwa.com

12. Children's Privacy

This Platform is not intended for individuals under 18 years of age. Persons under 18 are prohibited from using this Platform, in accordance with our Terms of Service.

We do not knowingly collect personal data from anyone under 18. If a parent or guardian becomes aware that a child under 18 has provided us with personal information, please contact us immediately and we will delete it from our systems.

13. Changes to This Policy

We may update this Privacy Policy periodically without prior notice to reflect changes in our practices or for legal and regulatory reasons. Changes will be effective upon posting and reflected with an updated date at the top of this page.

14. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

15. Contact